HP Support assistant installation

[AntonZhuk]

Dear HP Support,

I have encountered difficulties with the installation process of HP Support Assistant. The old version of Support Assistant is not functioning, possibly due to HP's lack of support in Ukraine during the ongoing conflict. Additionally, I have been unable to install the new version.

It's worth noting that since the beginning of the conflict, I have been residing and working in Poland, although I purchased my laptop in Belarus.

I kindly request your guidance on how to proceed in resolving this issue. I would greatly appreciate any support or alternative solutions you can provide.

[Nal_NR · Accepted solution]

Hi @AntonZhuk,

Welcome to the HP Support Community. 

I'd like to help!

This issue needs one on one interaction to fix it. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!