HP Support assistant

[iamthegun]

Reference phone call:  Your tech support was supposed to get back to me on answering the following questions:

When I click on Intel Bluetooth Driver I get “You must sign into this device to install updates” Where do you go from here?

Why are you trying to install an outdated driver on my computer?  You list Intel Buetooth Driver sp113708 Ver 22.50.0.4 to resolve any issues as shown in picture one. 

When the installed failed I check the current driver as shown in second picture. Intel(R) Wirless Buetooth 14 Dec 21 Ver 22.100.1.1.

Problems I would appreciate an answer to:

1. When I click on Intel Bluetooth Driver I get “You must sign into this device to install updates” Where do you go from here?

2. Why are you sending out outdated drivers?
3. How do I delete this outdated driver?  I keep getting an alert in HP Support Assistant

Picture 1 - Intel Wirless Buetooth sp113708 Ver 22.50.0.4

Picture 2 - Intel(R) Wirless Buetooth 14 Dec 21 Ver 22.100.1.1

[sandytechy20]

@iamthegun

Welcome to the HP support community.

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