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‎04-20-2019 10:26 PM

HP Recommended
Product: Spectre x360 13-4120ca
Operating System: Microsoft Windows 10 (64-bit)

My webcam has stopped working. I'm getting error code 22 in Device manager. I tried updating the driver with no luck. I looked on he HP site for this particular webcam driver, but it's no listed anywhere, so I have been unable to uninstall and resinstall it. 

 

I went through the forums and looked for solutions, but non helped. 

4 people had the same question
1 REPLY 1

‎04-22-2019 04:02 PM

HP Recommended

@GOW21

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

This sounds like driver related issue, Let's perform basic troubleshooting steps.

Firstly, click the windows start button and search for  Device Manager, click and expand Imaging device and right click on the webcam driver, and select disable. Restart your device and enable the device.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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