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‎02-02-2014 03:56 PM

HP Recommended

So here's my current situation. Since last year, both my internal microphone and webcam have been inactive. I am not sure whether this is the problem, but I might be missing the drivers needed for both the mic and webcam. Currently, I am using an HP Envy dv6 with a i7 processor and Cyberlink Youcam. I had just re-downloaded the application, but the option to select my internal camera and microphone is not present. I am in deperate need of help and I would greatly appreciate it if someone could find the solution to in consistent inactivity. 

3 people had the same question
4 REPLIES 4

‎02-04-2014 01:27 PM - last edited on ‎02-24-2017 04:15 PM by HP Administrator

HP Recommended

Hi G2Phase, welcome to the HP Forums. What is the model number of your DV6? What version of Windows is installed?

 

How Do I Find My Notebook Model Number?
Which Windows operating system am I running?

TwoPointOh
I work on behalf of HP

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‎02-04-2014 07:59 PM

HP Recommended

My Envy dv6 notebook pc's model number is: D1B19UA#ABA and is currently running Windows 8 (64-bit).

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‎02-05-2014 11:00 AM - last edited on ‎02-24-2017 04:20 PM by HP Administrator

HP Recommended

Hi G2Phase. The first thing to try would be to restore the original Audio(IDT) and Webcam software and drivers using this method:  Using Recovery Manager to Restore Software and Drivers (Windows 😎

If that fails to help, follow through troubleshooting each device with the applicable document below:

Resolving Microphone and Line-in Problems (Windows 😎
Webcam Troubleshooting (Windows 😎

Let me know if this helps.

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎01-25-2018 07:12 PM

HP Recommended

I'm having the same problem with my HP Pavion Laptop running Windows10.

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