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‎12-13-2017 02:00 AM

HP Recommended

Hi David

 

Please read my post with following link below:

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Key-logger-issue-on-my-pavillio...

 

I downloaded installed new driver but it didn't worked. 

 

Do you have any suggestion?

 

Best Regards

 

 

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‎12-13-2017 01:04 PM - edited ‎12-13-2017 01:49 PM

HP Recommended

Hi,

 

I have a HP Pavillion 15 Laptop model 15-cc029na.  

 

I read your message about checking to see if this 'silent installation' has been done on.  When i expand Mice and other pointing devices i do not see Synaptics device, what i see is ELAN Clickpad and HID-compliant mouse.  So where is Synaptics?

 

I  can see from the download page i have to download a driver 19.3.31.31 SP81891 is this correct?

 

Im just a bit worried about doing this as i seen another user tried to do this (comment from other user in this thread) and they had the ELAN Clickpad on their laptop and after downloading the new driver the keypad stopped working - please advise.

 

Also why is this called 'key logger software' when it seems to be about the touchpad?

 

 

thanks

Margaret

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‎12-13-2017 01:58 PM

HP Recommended

Hi,

 

I have a HP Pavillion 15 Laptop model 15-cc029na.  

 

I read your message about checking to see if this 'silent installation' has been done on.  When i expand Mice and other pointing devices i do not see Synaptics device, what i see is ELAN Clickpad and HID-compliant mouse.  So where is Synaptics?

 

I  can see from the download page i have to download a driver 19.3.31.31 SP81891 is this correct?

 

Im just a bit worried about doing this as i seen another user tried to do this (comment from other user in this thread) and they had the ELAN Clickpad on their laptop and after downloading the new driver the keypad stopped working - please advise.

 

Also why is this called 'key logger software' when it seems to be about the touchpad?

 

 

thanks

Margaret

Was this reply helpful? Yes No
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