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‎11-11-2024 07:19 AM

HP Recommended

was there ever and resolution to this issue i have a z book and the touchpad is being really odd it works and moves around but clicking is very odd only works with a tap rather than the normal press and wont work well at all with dragging 

 

only really occured when going to win 11

 

Human interface device driver is from 2006 

 

hp's soloution was a £500 hardware repair

 

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‎11-11-2024 07:30 AM - edited ‎11-11-2024 01:24 PM

HP Recommended

Hi, 
This has not been resolved yet...
HP admitted its mistake that the generic driver in question is not sufficient and can cause problems in the machines, but HP is not going to make any corrections.

I don't recommend a hardware repair because the problem would continue even after that because the fault is on the software side(driver issue). 

This problem has been reported and discussed with HP IT-support and management, (including Executive Escalations Manager Josh), but no one seems to be interested in this issue and unfortunately you are alone with your problem...

 

 

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