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‎03-30-2019 05:15 PM

HP Recommended
Product: Zbook 15 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

 

I have trouble with my keyboard: the "Fn" in the F8, F9 and F10 function keys doesn't work.

F8 = mute microphone

F9 = ↑ brightness

F10 = ↓ brightness

The other "Fn" works normally (up volume, down volume, sleep, keyboard light, etc.).

I've tested the F8, F9 and F10 keys and they work properly.

So I think it is a driver trouble...

 

The hardware ID is:

1. Standard PS/2 Keyboard:

ACPI\VEN_HPQ&DEV_8002
ACPI\HPQ8002
*HPQ8002

 

2. HID Keyboard Device:

HID\VID_17EF&PID_609D&REV_0105&MI_00
HID\VID_17EF&PID_609D&MI_00
HID\VID_17EF&UP:0001_U:0006
HID_DEVICE_SYSTEM_KEYBOARD
HID_DEVICE_UP:0001_U:0006
HID_DEVICE

 

Can you help me please?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2019 05:34 PM

HP Recommended

Hello Ristesk8,

 

I had the same issue with my Z book 15 g2 and after installing the HP support assistant tool and updating all the drivers it fixed the issue.

View solution in original post

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1 REPLY 1

‎09-14-2019 05:34 PM

HP Recommended

Hello Ristesk8,

 

I had the same issue with my Z book 15 g2 and after installing the HP support assistant tool and updating all the drivers it fixed the issue.

Was this reply helpful? Yes No
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