• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-30-2019 05:15 PM

HP Recommended
Product: Zbook 15 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

 

I have trouble with my keyboard: the "Fn" in the F8, F9 and F10 function keys doesn't work.

F8 = mute microphone

F9 = ↑ brightness

F10 = ↓ brightness

The other "Fn" works normally (up volume, down volume, sleep, keyboard light, etc.).

I've tested the F8, F9 and F10 keys and they work properly.

So I think it is a driver trouble...

 

The hardware ID is:

1. Standard PS/2 Keyboard:

ACPI\VEN_HPQ&DEV_8002
ACPI\HPQ8002
*HPQ8002

 

2. HID Keyboard Device:

HID\VID_17EF&PID_609D&REV_0105&MI_00
HID\VID_17EF&PID_609D&MI_00
HID\VID_17EF&UP:0001_U:0006
HID_DEVICE_SYSTEM_KEYBOARD
HID_DEVICE_UP:0001_U:0006
HID_DEVICE

 

Can you help me please?

3 people had the same question
1 REPLY 1

‎09-14-2019 05:34 PM

HP Recommended

Hello Ristesk8,

 

I had the same issue with my Z book 15 g2 and after installing the HP support assistant tool and updating all the drivers it fixed the issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.