HP accelerometer and Windows 10

[Lostkiwi99]

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@kblodg66 wrote:

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@Alphen wrote:

Ah, this is exactly what went wrong with me. What SP82755 does is nothing more (and less) than suppress the message that there's an incomptability. I did look into it and there'it was: echoOFF (even twice).

So it was very simple (on my Pavilion 17-ab000 with the latest Win10 Fall Creators SW):

- uninstall any old HP 3D DriveGuard SW

- install SP81142 (gave me DriveGuard 6.0.41.1). This will still give the incomptabiity warning when rebooting.

- then download SP82755 (can be obtained by clicking see below) and install. The next time you reboot the message will most propably be gone.

Let's hope this means the 3D SW really works 😉 

For downloading SP82755:

https://support.hp.com/us-en/document/c05841987

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Wait, if it's just suppressing the incompatibility message and another user reports the update didn't update the DriveGuard version that sounds like HP is putting a bandaid on bandaid. I'm standing by my recommendation to give up on this utility. It doesn't do enough and now it seems they're just hiding the incompatibility issues.

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Can you please provide the link for this The one u posted takes me to a page suggesting a different one not the 82755 that i can find nor see

cheers

[Lostkiwi99]

Thanks

I think I may have cracked it tho.

So heres hoping 

Thanks to all for the info I am a bit of a techtard 

Regards

[myhpquestions]

Hi I have just looked through all the responses since my last post.  Why can someone from the hp support department not just  post a link to the correct update along with a list of the pc's it works for to correct the problem with the hp accelerometer.  The update I successfully downloaded was SP81142, against which there seems to be on post indicating this successfully corrected the windows error message.  The windows error message is definitely still present every time I boot my hp pavilion i5 notebook.  Seems like a simple resolution provided hp have the 3D drive guard app update that works with Windows 10 and solves the problem for all of it's customers.  The forum itself is most helpful, but it is only really the hp support department that can resolve this for everybody.

[Alphen]

There is a new 3D Driveguard released to fix the compability problem:

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

I just downloaded and installed it (no uninstall from older/other versions required) and it runs fine for me.

[kblodg66]

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@Alphen wrote:

There is a new 3D Driveguard released to fix the compability problem:

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

I just downloaded and installed it (no uninstall from older/other versions required) and it runs fine for me.

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A kudos from me to you for posting a possible solution but me? I'm going without

[Matarazzo6]

Hi

I tried to use this procedure, but it did not work and the system gives me the same error

how can i do?

[Lennart_kalmar]

If you have this problem follow the instruction but do not follow the link for new software. There are even newer versions of the HP Drive Guard. Search for a new download via the support page for your product.

[Regan_Ed]

Thank you!  This solution also worked for me.

[beegeenes]

This solution fixed the problem perfectly!  Thank you so much; that error message was so annoying.  It is now gone completely and my computer starts without any issues whatsoever.

[Damion1]

Nice one Brother...seems to have sorted the issue. Top marks, u r Diamonds!!!