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So I was going to play the sims on my laptop but when I turned it on this popped up so I looked it up and I did what it said and it still in working. But now it’s a black screen please help

390B6BDA-EEA1-46B4-8ECE-277B827CB778.jpeg

1 REPLY 1
HP Recommended

@brooke_1236

 

Welcome to HP Support Community


I would like to help

 

To assist you better please provide me with the Product Number or the complete  Product Model

 

You can refer to this Link: https://support.hp.com/in-en/document/c03754824


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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