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- HP Community
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- HP care pack and Hp smartfriend plans

Create an account on the HP Community to personalize your profile and ask a question
02-23-2022
11:50 AM
- last edited on
02-23-2022
01:19 PM
by
RodrigoB
Laptop: HP notebook 14 ck2018tu
1. Hp out of warranty service will charge me for any hardware issues and if I have HP care pack beyond manufacturer warranty period then I shouldn't be charged for hardware issues. Am i right?
2. What are the cons of HP smartfriend plan?
3. Doe HP Care pack also include HP smarfriend service?
02-25-2022 12:06 PM
Welcome to the HP support community.
I understand that you want to know about the HP care pack and HP smart friend.
1) If you have an HP care pack for your HP products it covers hardware issues as well.
2) HP SmartFriend Services provides technical support for computer software, hardware, peripherals, and networking issues over the phone and via online chat for a single designated computer
3) HP care pack is different from HP smart friend services.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee