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Message 1 of 4
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Flag Post

Solved!

HP.com Website is now broken for the new 2020 Envy 15 Laptop

HP Recommended
HP Envy 15t
Microsoft Windows 10 (64-bit)

https://www8.hp.com/us/en/laptops/envy/envy-15-laptop.html

 

The above HP website link is today June 1, 2020 broken as of 1pm PST.

It was working fine for weeks prior to today.

Just look at the page, the spinning stuff in the "Create what You Want" top section shows web browser is looping

and that portion of the webpage is broken.  Remainder of page below looks to be still ok.

Same behavior seen in several different web browsers on Android and Windows.

 

Oh, also...

The picture of the open clamshell laptop in the middle of this long webpage

above the text:  Innovation has never looked so good.  is the incorrect Envy model.

It is NOT the new 2020 Envy 15 laptop.  Looks like the 13 inch model.

You can easily tell by the missing speaker grilles on either side of the keyboard.

This is meant as constructive assistance.  I do want to order one of these soon.

 

Thank you

3 REPLIES 3
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Author
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Message 2 of 4
Flag Post
HP Recommended

The new Envy 15 laptop HP website is now great!

But there is still the incorrect silver laptop photo in middle of the page.

 

The picture of the open clamshell laptop in the middle of this long webpage

above the text:  Innovation has never looked so good.  is the incorrect Envy model.

It is NOT the new 2020 Envy 15 laptop.  Looks like the 13 inch model.

You can easily tell by the missing speaker grilles on either side of the keyboard.

 

A nitpick for sure.

 

Oh, a side note.  I now own one of these. And am very happy with it!

 

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Moderator
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Message 3 of 4
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HP Recommended

Hey @DJGuenther,

Hope you're well! 🙂

 

Thanks for the report, we escalated this issue internally to an appropriate HP team.

 

Thank you for visiting the HP Support Community.

I work on behalf of HP.
HP Support Community Moderator
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Author
Level 1
5 2 1 0
Message 4 of 4
Flag Post
HP Recommended

I just now see that indeed HP has changed the photo of the HP ENVY 15 laptop in the above mentioned part of the webpage to

actually show the correct ENVY 15 (2020) laptop!

 

Looking good.

 

Thanks for your support.

 

Still lovin my new Laptop.

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