-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP do not responding

Create an account on the HP Community to personalize your profile and ask a question
10-05-2021 10:52 AM
Ordered a laptop back on July 2021 for son to start school year. Delivery date kept postponing and could not wait any longer (kids had gone through a lot this past year to add the stress of not having a laptop to start school). We had to go to store and got son another laptop late September 2021. I contacted HP “customer service” to cancel the order and they kept saying they need to see if they “can” cancel order.. took them seconds to charged my card and place order, and now they keep ignoring me. I need to cancel the order since do not have money to pay for two laptops. Order No. H341864061, Please help me and do what is right!
10-06-2021 08:28 AM
Hi@CG4061,Welcome to the HP Support Community!
Apologies for all the inconvenience!
Unfortunately, Any transaction made online shopping will be charged on the same day. Due to the pandemic, there is a delay in the delivery.
We trying our best to sort the issue as soon as possible.Due to government regulations.
Hope that answers your question and you have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day
10-06-2021 09:13 AM
Apprecited, but I requested cancellation of the order, I had to purchased a laptop in store so I can’t afford to wait for this one. I was supposed to get a refund/cancellation not the laptop but still waiting to hear from you. Kindly.
10-06-2021 10:42 AM
Hi@CG4061,
Refund will take 5 to 7 business days.
Let me know if you need any other assistance and I'd be happy to help 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!