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‎09-02-2020 07:22 AM

HP Recommended
Product: hp 15s-eq0067au

OxA00F424F<PhotoCaptureFileCreationFailed> (0x 80004005) this is my error code when using photo creation, what should i do? It says "Something went wrong.Sorry, we weren't able to save the photo."

1 REPLY 1

‎09-04-2020 09:26 AM

HP Recommended

@amy1022, Welcome to HP Support Community!

 

HP Photo Creations software is no longer supported after November 30, 2019.

Go to RocketLife Desktop (in English) for more information.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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