HP support assistance has stopped working.

[russemartin]

My HP Support Assistant – HP/Windows 7 Pro – has stopped working for some time without reason. I'm trying to download HP Support Assistant for Desktops 7.4.45.4 & 8.4.14.41 via LO4D.com without success, nothing happens. I uninstalled it with my firewall and virus protection disabled, then tried to download it again – no luck. I have been having download problems for some time. Is it possible that has something to do with Windows Installer, InstallShield or HP Inataller?
Here are some notices I have been receiving:
An error occurred while troubleshooting.
An unexpected error has occurred.
The troubleshooting wizard cannot continue.
Error code: 0x80070002

HP support assistance has stopped working .
Problem Event Name: CLR20r3
Problem Signature 01: hpsf.exe
Problem Signature 02: 7.0.1.1
Problem Signature 03: 50645750
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4e1539fa
Problem Signature 07: 1b7e
Problem Signature 08: 10
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
thank you for any assistance that you may offer. Russ.

[mdklassen · Accepted solution]

> Problem Event Name: CLR20r3

> Problem Signature 01: hpsf.exe

Are you running Version 4.7 of the "dot-Net" software?

See: https://support.microsoft.com/en-ca/help/3186497/the-net-framework-4-7-offline-installer-for-windows

for the "offline installer".

Can you uninstall the HP Support Assistant, reboot, download the latest version, install it, and try again?

[russemartin]

Thank you for the Version 4.7 of the "dot-Net" software tip. I will give a complete search and delete it.
I downloaded it from a Windows update, I was actually looking for v. 3.5 of which I deleted previously.

[russemartin]

Thank you, Prof., my update. I ended up formatting and restoring my Drive C: with drive 😧 EMO backup. That was the easy part, now the job begins. I guess there is no easy way to correct errors, I sure tried. Of course, I saved everything prior. Thanks again.