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‎04-25-2022 01:56 AM

HP Recommended
Product: HP ENVY 17-j005eo Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

The HP support assisant can't find the drivers for my laptop, what can I do to fix this issue?

Category:
6 REPLIES 6

‎04-25-2022 07:11 AM

HP Recommended

Hi:

 

If the HP support assistant is not finding drivers for your notebook, you will have to manually download the drivers from the support page.  They are the latest ones available for your notebook.

 

HP ENVY 17-j005eo Notebook PC Hämta programvara och drivrutiner | HP® kundsupport

 

If there is a particular device that you can't find a driver for let me know what device(s) you need drivers for, and I will post the links to them.

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‎05-11-2022 10:53 PM

HP Recommended

Thanks for the help Paul. 

 

I'm having trouble installing the  Cyberlink PowerDirector software for windows 8.1 , it says: invalid HP driver during the beginning of the install and then stops. How do I get past this problem? 

 

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‎05-12-2022 07:12 AM

HP Recommended

You're very welcome.

 

See if this newer version of the software works on your notebook.

 

14.0.2.3309 Rev.B
  Operating Systems:
Windows 10 (64-bit)
Microsoft Windows 10 (64-bit)
Microsoft Windows 8 (64-bit)
Microsoft Windows 8.1 (64-bit)
Release date:  Sep 30, 2016
 File name:
 sp77573.exe  (503.8 MB)
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‎05-12-2022 09:00 AM

HP Recommended

Hi again. I tried runnning the setup file in the SWsetup folder as administrator also in compatibility mode for windows 8, sorry to say nothing happened it didn't want to start at all.

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‎05-12-2022 09:09 AM

HP Recommended

Sorry that file didn't work either.

 

Unfortunately, I don't have any other suggestions for you to try.

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‎05-12-2022 11:31 PM

HP Recommended

Perhaps there is a version 16 of the software that could work?

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