cancel
Showing results for 
Search instead for 
Did you mean: 
mogulman
Level 3
21 15 3 6
Message 1 of 4
212
Flag Post
HP Recommended

Solved!

HP support assistant recommending driver even though it's installed sp92056

Spectre x360 13 ap0033dx
Microsoft Windows 10 (64-bit)

Got this Laptop yesterday.   There were a few driver updates that came up.   This one, sp92056 keeps coming up every time I run HP Support Assistant even though I already installed it.

 

So either it isn't getting installed correctly or HP Support Assistant isn't recognizing it.   Should I do anything or is there anything I can try?

I tried downloading it directly from the HP driver site also.  No luck after installing it manually.   It still shows in HP support assistant.  

 

This is the driver: Intel Chipset utility driver

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-ap0000-x360-convertible-pc/...

3 REPLIES 3
Level 20
Level 20
112,205 102,382 16,062 24,675
Message 2 of 4
197
Flag Post
HP Recommended

Solved!

HP support assistant recommending driver even though it's installed sp92056

Hi:

 

HP released a newer version of the chipset driver at the link below...

 

10.1.17861.8101       Feb 20, 2019

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95135.exe

 

You might want to give that one a try...

mogulman
Level 3
21 15 3 6
Message 3 of 4
155
Flag Post
HP Recommended

Solved!

HP support assistant recommending driver even though it's installed sp92056

How did you find this driver, btw?    It isn't listed on the web-site or using HP Support Assistant.

0 Kudos
Level 20
Level 20
112,205 102,382 16,062 24,675
Message 4 of 4
145
Flag Post
HP Recommended

Solved!

HP support assistant recommending driver even though it's installed sp92056

I looked at the specs for your model, went to a HP business class notebook with similar specs and got the driver from there.

 

I made sure the driver had support for the Kaby Lake chipset, which it did.

 

HP does a better job of keeping the business PC's drivers updated because you pay more for that kind of support when you buy a business class desktop or notebook.

 

https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g6-notebook-pc/23201167

 

I installed the same driver on my little HP Stream Pro G4 which has the Apollo Lake chipset and it worked.

 

The chipset driver on my PC's support page was older.

 

Pretty weird installation though. It ran and didn't give any indication that it installed.  But it did.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation