HP support assistant

[gavdos]

3 times now in a week I have installed and then had to uninstall the HP support assistant app after I receive a pop up saying the system is not available and I need to restart and try again or uninstall and re install again. It works fine for a24-48 hours then I get the message again. Frustrating !! I assume HP have a problem with this app otherwise I would work fine. Anyone know the solution for a permanent fix ??

[Hawks_Eye]

Hi @gavdos 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

That does sound frustrating! Let's try to resolve this recurring issue with the HP Support Assistant. 

Here are some steps you can follow:

 

1. Uninstall and Reinstall the HP Support Assistant Properly

Go to Settings > Apps > Apps & Features.

Locate HP Support Assistant, click Uninstall, and ensure you select "No" when asked to keep preferences.

Restart your computer.

Download the latest version of HP Support Assistant from the official HP website and install it.

 

2. Clear Browser Cache Before Downloading

Before downloading the installer, clear your browser cache by pressing Ctrl + Shift + Delete and selecting "Clear browsing data."

Then, download the installer again to ensure no corrupted files are being used.

 

3. Check for Conflicting Software

Ensure no other system optimization or support tools are running that might conflict with HP Support Assistant.

 

4. Update Windows

Go to Settings > Windows Update and ensure your system is fully updated. Outdated system files can sometimes cause compatibility issues.

 

5. Reset the App

If the issue persists, try resetting the app:

Open Settings > Apps > Apps & Features.

Locate HP Support Assistant, click Advanced Options, and select Reset.

 

6. Check HP Support Assistant Services

Open Services (search for it in the Start menu).

Look for "HP Support Assistant Service" and ensure it is running. If not, right-click it, select Start, and set the startup type to "Automatic."

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[gavdos]

Hello Hawk eye,

I have just completed the download of the HPSA as you described and so far it is operating but this is the 4th or 5th time I have done this so fingers crossed !! I would add that I have noticed in threads going back to 2020 that this issue was a large topic of discussion back then with many users having identical issues which appear not to have been fully resolved so I am not overly optimistic that this will be any different but I thank you very much for your assistance. I did ALL of what you suggested so if this does not work for me and the app sends the same out of operation pop up again I do not know what exactly I can do to fix this for good. I think HP may have a product that has some kind of specific integrity failure in this app but time will tell.

[Hawks_Eye]

Hi @gavdos 

Thanks for letting us help you out! 

We sincerely thank you for your patience and cooperation during this troubleshooting process.

If the issue persists, please keep us posted, and we shall be glad to dive deeper into this issue.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Thanks!

Hawks_Eye

[gavdos]

I continue to experience the same issue with HPSA despite some very useful help from HP experts and I wonder if there is an imbedded issue with the app I am downloading from the HP site . Hopefully someone out there who has had the same issue ( there are many I understand) will know how to resolve this for good.  Hoping for the 'silver bullet' fix for this aggravating issue !!

[Hawks_Eye]

Hi @gavdos 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 😊😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye