HP support assistant

[ChristopherB66]

Hi, I have had quite a few HP laptops so I kind of understand their ways. I have double clicked into HP Support Assistant and had 3 outstanding updates,  I selected all 3, one was and AMD BIOS update which it performed first and the end it said that it was necessary a to perform a restart. So I restarted it, when I went back HP Support Assistant this message appears.

HP Support Assistant

Restart your computer A restart is required to complete updates. Shutting down alone will not implement updates. Some HP Support Assistant features cannot be accessed until updates are completed.

• +   HP Notebook System BIOS Update (AMD Processors)

Restart later Restart now

I cannot restart it from here, and the restart later box is a dull grey. I have manually restarted it several time to no avail.  The other 2 updates are stuck.  

That do I do now? 

Thanks in advance. 

Chris 

[Pallipurath · Accepted solution]

Hi @ChristopherB66,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the HP Support assistance. I would request you to please follow the below steps.

Perform a Full Power Reset

• Shut down your laptop completely.
• Unplug the power cord and remove the battery (if removable).
• Hold the Power button for  60 seconds.
• Reconnect power and restart.

Uninstall / Reinstall support Assistance.

• Uninstall HP Support Assistant from Apps & Features.
• Restart your laptop.
• Download the latest version from HP’s site and reinstall.

Install BIOS Update

• Go to the HP Support website.
• Enter your laptop’s model number.
• Download the latest BIOS updat.
• Run the installer manually (as Administrator).
• Restart your laptop when prompted.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.