HP support dashboard wont work, keeps saying sorry

[richyrich6]

From the hp support site whenever trying to access my dashboard the screen rolls over and says sorry we are having trouble loading your information

[Nirvana_95]

Hi @richyrich6 

Welcome to the HP Support Community. Thanks for your response.

I see that you are not able to access your HP Support dashboard. Do not worry, we are here to help you with it.

• May I know from when are you facing this issue?
• Did you make any recent changes to it?
• Could you share the link you are trying to access? 

I would suggest you please clear the caches and cookies of your system.

Also, try to use another browser and let me know the outcome of it. 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[richyrich6]

Hi

I have tried using edge and google chrome

I am trying to access 

[content removed]

It starts to work in the background the I get the error

Thanks

[Nirvana_95]

I am able to access the link you shared. Could you please clear the caches and cookies of your browser and check if the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[richyrich6]

Hi Sorry for late reply

No it hasnt  worked. also the support page has been down most of the day so couldnt even try again.

Your help is very much appreciated tho

[Nirvana_95]

I am really sorry about that.

Could you please try opening in the incognito (private) mode and check if that works?

Thanks!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[richyrich6]

Hi thanks for your suggestions but it still doesnt work.

The page comes up for a second or so then rolls over top the sorry page.

Cheers

[Nirvana_95]

It works fine on my system. 

Could you please try switching your system to another WiFi or a hotspot connection?

Let me know.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[richyrich6]

Tried 2 x laptops. Iphone. Wifi not wifi still the same