HP support not detecting my drivers

[chzuck1]

I ask HP Support to check my PC for driver updates.  It listed lots of updates including a BIOS update.  I checked my BIOS version and it is already the latest.  I wonder if all the other suggested updates are incorrect.  Is there a setting or something else I am missing to get an accurate driver list that I need to download?

[Dragon-Fur]

@chzuck1 

Welcome to the HP English Community --

If you are referring to using the HP Support Assistant, it is giving you incorrect information.

There are not HP software and drivers listed for Windows 11.

Dragon Observation

HP Support Assistant is not always able to handle discrepancies of this type.

HP Image Assistant - HPIA - The software / driver updater / installer software for business class machines -- confirms that Windows 11 is not supported for this model.

A check of the BIOS updated listed in Software & Drivers  (Operating System / version set for Windows 10 ) indicates that the BIOS update is meant for Windows 10 and older.

HP Notebook System BIOS Update (N81) 

It's possible that one or more of the old Windows 10 drivers will be tolerated in Windows 11 --

That said, 

You can check

Open Software & Drivers  (Operating System / version set for Windows 10 )

Open each driver page and check whether you actually want (or need) that driver.

======================================

Message Content References

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

HPIA User Guide

HPIA Supported Platforms

System                                                                            Windows 10                                     Windows 11

HP ZBook 15 G3 Mobile Workstation

✓ v1607 (Updated: 2025-06-25 ) * ✓ v1703 (Updated: 2025-06-21 ) * ✓ v1709 (Updated: 2025-06-21 ) * ✓ v1803 (Updated: 2025-06-28 ) * ✓ v1809 (Updated: 2025-06-21 ) * ✓ v1903 (Updated: 2025-06-28 ) * ✓ v1909 (Updated: 2025-06-23 ) * ✓ v2004 (Updated: 2025-06-28 ) * ✓ v20H2 (Updated: 2025-06-21 ) * ✓ v21H1 (Updated: 2025-06-21 ) * ✓ v21H2 (Updated: 2025-06-25 ) *

Configuration Not Supported

===========================================

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

OR

HP ZBook 15 G3 Mobile Workstation  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[chzuck1]

I don't know what I did different from before.  Before I did the fresh install, the HP link I was using was showing I did not need any updates after I updated from the list it provided.  Maybe I had it set for Windows 10.  I will try what you suggested and see what it says.

[Dragon-Fur]

@chzuck1 

You are welcome.

Good Luck.

Stay safe - summer is upon us!

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[chzuck1]

Did not seem to make any difference.  Maybe because I am using the latest Windows 11.

[Dragon-Fur · Accepted solution]

@chzuck1 

There are not HP software and drivers listed for this system and any version of Windows 11.

Assuming the hardware holds together, the workstation is likely fine as long as you can get Windows Updates -- and probably for a while after that.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[chzuck1]

I really like the PC, a free one a fellow who is an IT guy where he works.  Their sales people get new laptops periodically and the company gave it to him and he installed W11 on it and gave it to me.  It is rather heavy, but I don't take it away much.  It is my first HP product.  I am glad people smarter than me figured out how to install W11 on machines that MS deemed not suitable.  I also dabble with Linux Mint, another system that extends the use of computers.  Thanks much for you input and helping me learn.