HP support not detecting my drivers

[chzuck1]

I ask HP Support to check my PC for driver updates.  It listed lots of updates including a BIOS update.  I checked my BIOS version and it is already the latest.  I wonder if all the other suggested updates are incorrect.  Is there a setting or something else I am missing to get an accurate driver list that I need to download?

[Dragon-Fur]

@chzuck1 

Welcome to the HP English Community --

If you are referring to using the HP Support Assistant, it is giving you incorrect information.

There are not HP software and drivers listed for Windows 11.

Dragon Observation

HP Support Assistant is not always able to handle discrepancies of this type.

HP Image Assistant - HPIA - The software / driver updater / installer software for business class machines -- confirms that Windows 11 is not supported for this model.

A check of the BIOS updated listed in Software & Drivers  (Operating System / version set for Windows 10 ) indicates that the BIOS update is meant for Windows 10 and older.

HP Notebook System BIOS Update (N81) 

It's possible that one or more of the old Windows 10 drivers will be tolerated in Windows 11 --

That said, 

You can check

Open Software & Drivers  (Operating System / version set for Windows 10 )

Open each driver page and check whether you actually want (or need) that driver.

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Message Content References

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

HPIA User Guide

HPIA Supported Platforms

System                                                                            Windows 10                                     Windows 11

HP ZBook 15 G3 Mobile Workstation

✓ v1607 (Updated: 2025-06-25 ) * ✓ v1703 (Updated: 2025-06-21 ) * ✓ v1709 (Updated: 2025-06-21 ) * ✓ v1803 (Updated: 2025-06-28 ) * ✓ v1809 (Updated: 2025-06-21 ) * ✓ v1903 (Updated: 2025-06-28 ) * ✓ v1909 (Updated: 2025-06-23 ) * ✓ v2004 (Updated: 2025-06-28 ) * ✓ v20H2 (Updated: 2025-06-21 ) * ✓ v21H1 (Updated: 2025-06-21 ) * ✓ v21H2 (Updated: 2025-06-25 ) *

Configuration Not Supported

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HP ZBook 15 G3 Mobile Workstation  

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