HP truevision HD camera

[chaberju]

bonjour

est il possible de disposer de la reconnaissance faciale avec la camera installée d'origine HP truevision HD camera ?

merci

[Nal_NR]

Hi @chaberju,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

[chaberju]

My question is : is it possible to use windows hello with HPtruevision HD camera ?

And how to do?

Many thanks 

[Kuroi_Kenshi]

Hi @chaberju,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[chaberju]

63FAF393-8311-4DF6-A580-0234C4F2D341

00342-22401-75903-AAOEM

Système d’exploitation 64 bits, processeur x64

12th Gen Intel(R) Core(TM) i7-1255U (1.70 GHz)

HP laptop 15s-fq5xxx

[Kuroi_Kenshi]

Hi @chaberju,

Thank you for the response.

I understand you want to use Windows Hello facial recognition with the HP TrueVision HD camera on your HP 15s-fq5xxx laptop. Let’s go through the steps and requirements.

a. Check Hardware Compatibility

Windows Hello requires an IR (infrared) camera for facial recognition.

Many HP TrueVision HD cameras are standard webcams, not IR cameras.

If your laptop only has a standard TrueVision HD camera, it cannot support Windows Hello facial login.

b. Check in Device Manager

Press Win + X → Device Manager → Cameras.

Look for something like HP IR Camera or Windows Hello compatible camera.

If it only shows HP TrueVision HD Camera, facial recognition via Windows Hello won’t work.

c. Set Up Windows Hello (if compatible)

Go to Settings → Accounts → Sign-in options → Windows Hello Face.

Click Set up → Get started and follow the on-screen instructions.

If the option is grayed out or missing, your camera is not compatible.

d. Alternative Options

You can use Windows Hello PIN or Fingerprint login if your laptop has a fingerprint sensor.

For facial recognition, you would need an external IR camera that supports Windows Hello.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[chaberju]

thanks for your answer, unfortunetly my camera is'nt a IR camera

have a good day

[Kuroi_Kenshi]

Hi,

Thank you for confirming! 😊

Since your HP TrueVision HD camera isn’t an IR camera, Windows Hello facial recognition won’t be supported on your laptop. As alternatives, you can still use a Windows Hello PIN or, if available, the fingerprint sensor for quick and secure sign-in.

If you’d like facial recognition, an external Windows Hello-compatible IR camera can be used with your laptop.

Wishing you a smooth experience with your device, and have a great day! 🚀

Best regards,