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HP Recommended
HP SPECTRE X360 Convertible 13-ap0xxx - DESKTOP-7RCO4N8
Microsoft Windows 10 (64-bit)

Below is the message I get when I try to load HP updates/drivers, thus failing to upload.

Warning:

The driver is not supported on this OS version (10.0.17763).

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @GAC8 

 

Welcome!

 

You get this message because the driver is not intended for the particular version of Windows 10 you have installed. 10.0.17763 is actually Windows 1809 released about an year ago. Most probably you run this version but the driver you try to install does not support this version of Windows.

 

Which driver you try to install actually and why ?

 

Would you be able to provide more information ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

1 REPLY 1
HP Recommended

Hello @GAC8 

 

Welcome!

 

You get this message because the driver is not intended for the particular version of Windows 10 you have installed. 10.0.17763 is actually Windows 1809 released about an year ago. Most probably you run this version but the driver you try to install does not support this version of Windows.

 

Which driver you try to install actually and why ?

 

Would you be able to provide more information ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.