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HPCommRecovery.exe and SysInfoCap.exe Produce a lot of dmp files

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HP Envy Convertible 15
Microsoft Windows 10 (64-bit)

I notice that two programs that I have found are HP software, HPCommRecovery.exe and SysInfoCap.exe, create dmp files at least 3x/day. I assume that means they are having a problem. I don't know what these programs do, whether they are necessary and if necessary, how to fix them. Can someone advise?




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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The System Tests check the hardware sub-systems to ensure they are functioning properly.

Use the following instructions to open the System Tests menu in the software.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

    Selecting Run as administrator

  2. On the main menu, click System Tests.

  3. The System Tests menu opens.

    System Tests menu in Windows

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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