• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Envy Convertible 15
Microsoft Windows 10 (64-bit)

I notice that two programs that I have found are HP software, HPCommRecovery.exe and SysInfoCap.exe, create dmp files at least 3x/day. I assume that means they are having a problem. I don't know what these programs do, whether they are necessary and if necessary, how to fix them. Can someone advise?

 

Thanks

Bob

1 REPLY 1
HP Recommended

@BobGanz

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The System Tests check the hardware sub-systems to ensure they are functioning properly.

Use the following instructions to open the System Tests menu in the software.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

    Selecting Run as administrator

  2. On the main menu, click System Tests.

  3. The System Tests menu opens.

    System Tests menu in Windows

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.