• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-02-2021 11:58 AM

HP Recommended
Product: HP ProBook 640 G1 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

So while I was looking at the device manager, I see the standard ps/2 keyboard driver there, and when I click it, there's a driver related to HP, which there is ACPI\VEN_HPQ&DEV_8001, ACPI\HPQ8001, and *HPQ8001. Is there any possible drivers and software for those, if there any?, seriously I need help because my keyboard it's not working...

Category:
1 REPLY 1

‎07-02-2021 12:16 PM

HP Recommended

Hi:

 

Yes, there is a Hotkey support driver for that device on your notebook's support page.

 

HP ProBook 640 G1 Notebook PC Software and Driver Downloads | HP® Customer Support

 

This package provides HP Hotkey support for special function keys on supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.