cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
DBHRN
New member
2 0 0 0
Message 1 of 2
546
Flag Post

HPQ8001

HP Recommended
HP ProBook 640 G1 Notebook PC
Microsoft Windows 10 (64-bit)

So while I was looking at the device manager, I see the standard ps/2 keyboard driver there, and when I click it, there's a driver related to HP, which there is ACPI\VEN_HPQ&DEV_8001, ACPI\HPQ8001, and *HPQ8001. Is there any possible drivers and software for those, if there any?, seriously I need help because my keyboard it's not working...

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
143,519 67,083 22,525 34,619
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Yes, there is a Hotkey support driver for that device on your notebook's support page.

 

HP ProBook 640 G1 Notebook PC Software and Driver Downloads | HP® Customer Support

 

This package provides HP Hotkey support for special function keys on supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation