HPSA download

[afbille]

I am trying to install a new version of HP Support Assistant. I click on the the tab in HPSA that installs the update v8.1.52.1 to v9.6.714.0   It connects to the HP server but won't download the new version, It just stops and puts an "x" next to downloading, Shutting down and installing.

[Dragon-Fur]

@afbille 

Rather than trying to update from within the HPSA, download-save-install from the HPSA website.

NOTE:

Unless your computer is one of the "selected new" systems, the latest update will be the software version - likely 8.8.x (at this writing).  What?  The "application" version of the HPSA only runs on "some" computers - the rest of us still use the "software" version.

What Else?

You will likely have to uninstall your existing HPSA before you can install a new version.

If uninstalling "just the" HPSA from Control Panel > icon view > Programs and Features is not enough - that is, the new version will not in stall,

Then

You may have to (next) uninstall the HP Support Solutions software from Programs and Features.

After you uninstall the software package(s), Restart the computer and log in.

Installation – HP Support Assistant

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

• After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
• After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

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[afbille]

Tried everything you said still won't update.

[afbille · Accepted solution]

Ended up "Resetting the computer. That solved the problem.