I am trying to install a new version of HP Support Assistant. I click on the the tab in HPSA that installs the update v220.127.116.11 to v9.6.714.0 It connects to the HP server but won't download the new version, It just stops and puts an "x" next to downloading, Shutting down and installing.
Rather than trying to update from within the HPSA, download-save-install from the HPSA website.
Unless your computer is one of the "selected new" systems, the latest update will be the software version - likely 8.8.x (at this writing). What? The "application" version of the HPSA only runs on "some" computers - the rest of us still use the "software" version.
You will likely have to uninstall your existing HPSA before you can install a new version.
If uninstalling "just the" HPSA from Control Panel > icon view > Programs and Features is not enough - that is, the new version will not in stall,
You may have to (next) uninstall the HP Support Solutions software from Programs and Features.
After you uninstall the software package(s), Restart the computer and log in.
Installation – HP Support Assistant
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Information / Video / White Paper / Download
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”
After download: If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
After the software is installed: Restart the computer and log in
Optional - After the software is installed, PIN the program to your Windows Start Screen
Windows key (Start) > list "All apps" > open category "H"
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