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Solved!

HPSA download

HP Recommended
notebook
Microsoft Windows 10 (64-bit)

I am trying to install a new version of HP Support Assistant. I click on the the tab in HPSA that installs the update v8.1.52.1 to v9.6.714.0   It connects to the HP server but won't download the new version, It just stops and puts an "x" next to downloading, Shutting down and installing.

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@afbille 

 

Rather than trying to update from within the HPSA, download-save-install from the HPSA website.

 

NOTE:

Unless your computer is one of the "selected new" systems, the latest update will be the software version - likely 8.8.x (at this writing).  What?  The "application" version of the HPSA only runs on "some" computers - the rest of us still use the "software" version.

 

What Else?

You will likely have to uninstall your existing HPSA before you can install a new version.

If uninstalling "just the" HPSA from Control Panel > icon view > Programs and Features is not enough - that is, the new version will not in stall,

Then

You may have to (next) uninstall the HP Support Solutions software from Programs and Features.

After you uninstall the software package(s), Restart the computer and log in.

 

 

Installation – HP Support Assistant

 

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

 

  • After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in

  

Optional - After the software is installed, PIN the program to your Windows Start Screen

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

 

Help and Troubleshooting for HPSA

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Tried everything you said still won't update.

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Ended up "Resetting the computer. That solved the problem.

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