• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

Hello, I am in desperate need of assistance updating my BIOS on my HP Notebook. I don't have a lot of experience with PC's, but after attempting every option I've been provided, I haven't had any success. My BIOS hasn't been updated since 2016, and as such, I have been unable to update my WIndows 10, update my WIndows Store (which is preventing me from downloading any apps outside of Microsoft) and just updating my BIOS manually. I am on the verge of breaking this laptop, and any help would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

OK.

Is this the BIOS you are trying to install?

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay000-notebook-pc-series/10862300/m...

 

Download and double click on the file and install. The PC will reboot maybe a couple of times and then you should be good to update to a newer version of Windows 10.

https://www.microsoft.com/en-us/software-download/windows10

 

hope it helps,

David

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

Can you provide the exact model or product number of your machine for further help

Model number

 

Let me know,
David

HP Recommended

Product: X7T62UA#ABA

Model: 15-ay023nr

I got those off the bottom of my laptop so it should be right.

HP Recommended

OK.

Is this the BIOS you are trying to install?

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay000-notebook-pc-series/10862300/m...

 

Download and double click on the file and install. The PC will reboot maybe a couple of times and then you should be good to update to a newer version of Windows 10.

https://www.microsoft.com/en-us/software-download/windows10

 

hope it helps,

David

HP Recommended

When I try to install the new BIOS from the first link, it tells me to either update my Microsoft Store or to put my computer out of S mode. Turns out, my computer isn't even in S mode. I'm trying to download the Windows 10 update now, it seems to be going smoothly so far. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.