Help Activate free 1yr MS 365 with new HP stream laptop

[CC40]

Just purchased HP Stream laptop, it says it comes with a free 1 yr subscription to Office 365 Personal didn’t come with a product key# And when I attempt to sign in the free month trial pops up? Help please

[WAWood]

@CC40 

The Office 365 that comes preloaded is a limited time TRIAL version, not a free one-year subscription.  You have to pay extra for the second.

However, if you believe that you purchased Office included with your HP PC, then you will have to contact HP Customer Support directly because we here can not assist you in that activation.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

[Noah_S]

WaWood, your advice is incorrect. Laptops that come with a free one year 365 subscription is not the same as a standard trial. Users are advised to contact HP if they have been offered a one year 365 subscription and are having difficulties verifying it. 

[praveen196]

@Noah_S Welcome to HP Community!

I see from your post that you need information and assistance related to Microsoft office subscription. Don't worry we'll work together to help you find a solution.

As you have mentioned in your post that you have purchased the computer and along with this you have 1 year subscription for Microsoft office 365. 

To redeem the subscription offer, you must activate Microsoft Office 365 within six months after activating Windows on your device. Once activated, Microsoft will send an email notifying you when it is time to renew your subscription. You can also sign in to your Microsoft account to see how much time is left on your subscription.

This document describes how to activate Microsoft Office 365 Personal on your HP Stream tablet or notebook.

Activating Microsoft Office 365 Personal

Microsoft Office 365 Personal subscription activation is part of the initial device setup process. The activation prompt displays immediately after Windows activation. Follow the on-screen instructions to activate; or choose to skip, and complete the activation at a later time.

If you did not complete the subscription during the initial setup, you can activate Office 365 Personal using the following steps:

NOTE: 

The images might vary slightly depending on your model.

1. Make sure the device is connected to the Internet.

2. In Windows, search for and open Microsoft Office.

3. A dialog box opens. Click Activate.

   Figure : Activating Office 365

   

4. When prompted, enter your Microsoft account login and password, then click Sign In.

   NOTE: 

   If you do not have a Microsoft account, close the Office 365 activation window and browse to Microsoft - Create an account(in English).

   Figure : Microsoft account login and password

   

5. Select your Country and Language when prompted, then click Continue.

   Figure : Country and Language

   

6. Wait for the setup process to complete. When a dialog box opens, click Install.

   Figure : Install

   

7. When prompted, click Run.

   NOTE: 

   If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.

8. When the Office 365 Personal app opens, click Next, then follow the on-screen instructions.

   Figure : Office welcome screen

   

9. At the end of the setup, a You're Good to go window opens. Click All done to complete the setup process.

   Figure : All done

   

Microsoft Office 365 Personal is now activated, and Microsoft Office 2013 applications are ready to use.

For more details, please follow the steps from this support document - HP Stream Tablets and Notebooks - Activating Microsoft Office 365 Personal (Windows 10,

Keep us posted,

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Have a great day!

[WAWood]

@Noah_S 

Not only did you hijack someone else's thread -- you misread what I said.

I said clearly that if the customer believes they purchased Office with their laptop, to contact HP Customer Support.