Help for sure

[Francesco114]

Help my hp pavilion dv6500 no fingerprint have this issue abut a USB but I don't have anything plug in and driver is all install but the camera is the problem pleas help number if is UNKNOW/USB

 

[Jerry_57]

Hi @Francesco114,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Pavilion dv6500 shows an Unknown USB device, and nothing is plugged in; the issue may be related to an internal device, such as the built-in webcam or another internal hardware connection.
 

What to try

Check Device Manager
 

• Open Device Manager and look under Sound, video and game controllers or Universal Serial Bus controllers.
   
• Look for any device with a warning symbol or listed as Unknown USB.
   
• Right-click it and check Properties for more details. HP notes that Device Manager can help identify disabled or malfunctioning devices.
   
• You can also try Update Driver Software from there. Official HP® Support.

Update drivers
 

• HP recommends updating drivers through:
  
  
  • Windows Update
     
  • HP Support Assistant HP Support Assistant | HP® Support
     
  • Device Manager
     
• If the webcam or USB-related device driver is damaged, updating it may help.

Reinstall original drivers
 

• HP shows that you can reinstall original hardware drivers using Recovery Manager:
  
  
  • Start → All Programs → PC Help and Tools → Recovery Manager
     
  • Choose Advanced Options
     
  • Select Hardware Driver Reinstallation
     
  • Reinstall the related device driver if available

If it is the internal webcam
 

• Since nothing external is connected, the “Unknown USB” entry can point to an internal USB-connected component, and the webcam is a possible cause.
   
• If the camera is still not detected after driver reinstall/update, it may be a hardware connection or hardware failure issue.
   

I hope this will help.
 

Take care and have a good day.

[Francesco114]

but i dont have the recovery manager for the hp pavilion dv6500 no fingerprint i also try to dowload driver from not the offical hp driver. i cannot find the appluication on the internet for this hp model 

[Jerry_57 · Accepted solution]

Thank you for your response.

HP retired support for that model series since it is more than 10 years old.

The driver is not available on the HP Site.