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HP Recommended

Hi, this could be a harware issue  but  my less than one week old computer has started giving me SMART events "One of Your Disks is at Risk"  in the notifications that seems to be regarding Intel Optane. However, I don't think this pc has the optane feature.  This is my laptop specs page. https://support.hp.com/id-en/document/c07699893

 

The  alert's more info link brings me to this software driver  page   Support for Intel® Optane™ Memory   with a list of drivers. The first one showing the download  button for a driver for Intel Storage and Memory Tool.  

 

I have run HP's support assistant and it says that I have all updates and drivers.  Hmmm? I would think if I needed an additional driver HP Support agent would tell me.

 

So I am a bit confused.... do I need to install that Intel driver? Do I actually have the optane feature on this PC or does this update have nothing to do with optane? 

 

 Does  this mean something is wrong with my hard drive or is it just a normal update that HP Support agent can't tell me is needed? 

 

Any suggestions are appreciated. 

Also, if  I ever have to contact HP support what is the best method? 

 

Thank you for your help!

2 REPLIES 2
HP Recommended

Hi@luv2read,

 

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

 

Your machine can be one of the following models/products

 

            https://partsurfer.hp.com/WSearch.aspx?Wchar=Y&searchText=18B36AV

 

I pick the HP Laptop 17-by4633dx but it says nothing about Optane. Please check Device Manager, Disk drives to see is it here or not.

 

Hope that answers your question and you have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

HP Recommended

My model is the  the one I linked to in the original post. not the model you mentioned, that has a DVD player, mine does not. Oddly, HP support assistant told me I needed a BIOS update for the DVD  player.... which my model does not  have.  Thankfully that suggested update was removed by HP SUpport Agent app.

 

Now back to my original question. It has been several weeks since I had one of these Intel SMART  alerts  and thought that it had worked itself out.  Until tonight where I received multiple notifications  at the same time of night  and day of the week as the prior alerts. Strange!

This alert directed me to open the Intel Storage and Optane Memory Management App, which I did. App showed  the drive was functioning  normally.   The link in the notification brings me to a different Intel memory mangement  page than before  this one here... Support for Intel® Optane™ Memory   This page lists drivers including a SSD firmware and  several for OPTANE that my system Does NOT have.   The page also says to contact the OEM manufacturer.

 

HP Support Assistant says I am up to date with drivers.

 

What should I make of this? Is this something I should just ignore like I did for the BIOS update which was not applicable for my pc? Is this a hardware problem or software issue?  Why would I get messages  linking to sofware drivers  and updates that I do not need? 

 

Need advice please.

Thank you.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.