Help required to resolve BSOD

[ABY2]

Hello Experts,

I need your help to resolve the BSOD, I've been getting whenever I start Internet Explorer or Google Chrome or Skype for Business on HP Laptop (Model - HP ENVY 14t-2000 CTO Notebook PC).

The OneDrive link URL - https://1drv.ms/f/s!AnDteRJon3rDbk7GssfW82CFTKo - has the following for your analysis
1. Minidumps recorded
2. Driver information
3. System information

Any step by step procedure to install and uninstall drivers and BIOS is highly appreciated.

Thank you

Regards

Abhishek Arya

[Chimney_83]

Greetings @ABY2, 

I understand that you get BSOD error when you use any application on your computer, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run a diagnostics on your computer?

Have you tried to update all the drivers using HP Support Assistant?

Do you have any external devices connected to your computer?

The issue you are facing could be a hardware or a software issue. 

Please install the diagnostics tool from this link. 

Once installed, please shut down your computer. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Run a system test on your computer. Click here for assistance. 

If any of the tests fail, please contact our phone support to check on any service options available for your computer. 

If all the tests pass, restart your computer and run HP Support Assistant to make sure all the drivers are updated on your computer. 

Click here to know more about HPSA. 

Let me know how it goes. 

[ABY2 · Accepted solution]

Hello,

Finally, I've managed to resolve the BSOD on my laptop and also got 1366 x 768 screen resolution.

Well, I'll summarize the troubleshooting steps as follows (Read all steps & associated links first before proceeding)

1. Perform a Repair Install of the Windows 7 using https://www.sevenforums.com/tutorials/3413-repair-install.html. Please Note - I performed a Repair Install because Step 3 in this troubleshooting mentioned that Graphics Card Driver Installation should be attempted only after Windows Update displays "Windows is up to date". On my laptop, the Windows Update failed with Error Code 80073712 and the CheckSUR.log file mentioned 4 Errors of the type CSI Corrupt Component. The CheckSUR.log can be generated using https://support.microsoft.com/en-in/help/947821/fix-windows-update-errors-by-using-the-dism-or-syste.... There are some highly technically expert ways to fix the errors reported in CheckSUR.log like https://support.microsoft.com/en-us/help/2700601/how-to-fix-errors-found-in-the-checksur-log and https://superuser.com/questions/989035/how-do-i-fix-the-errors-listed-in-this-checksur-log-file/9890.... I attempted them with no success. Eventually, I decided to save my personal data and pursue the Repair Install option.
2. Boot Windows Safe Mode with Networking, uninstall any graphics drivers on the laptop using the DDU software on https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
3. In the Windows Safe Mode with Networking, execute the display driver cleanuputility listed on http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
4. Boot Windows in Normal Mode and create a system image of the stable system
5. Using Windows Normal Mode, install the Graphics Card Driver following the steps mentioned on https://community.amd.com/thread/207699. Please Note - With installation of the latest applicable driver for the integrated Graphics from Intel website, I was able to obtain desired 1366 x 768 screen resolution and I'm not getting any BSOD on simultaneously running multiple with YouTube videos on IE 11, Chrome and Firefox. Installing the latest driver for the discrete Graphics from AMD website had a negative effect and reduced the maximum screen resolution to 1024 x 768. With the help of the system image created in Step 4 I restored my laptop and reattempted Step 5 until installation of the latest applicable driver for the integrated Graphics from Intel website. I've not bothered to install the latest driver for the discrete Graphics from AMD website or latest applicable driver for the discrete Graphics from HP's website https://support.hp.com/us-en/drivers/selfservice/hp-envy-14-2000-notebook-pc-series/5091481/model/51.... For more understanding about integrated Graphics and discrete Graphics please refer https://support.hp.com/in-en/document/c03048374 and also understand the limitation cited for laptops with hybrid graphics (ones having graphics cards for integrated Graphics and discrete Graphics) on the link - https://support.microsoft.com/en-in/help/2670838/platform-update-for-windows-7-sp1-and-windows-serve...

I learnt a lot during this troubleshooting attempt which almost lasted for a month. Final breakthrough lasted for like 2 days. I wish to share this post to help others struggling with similar BSOD situation as I've been helped through numerous posts on various online communities.

Important learning

1. Read a lot on online forums
2. Logically identify correlation of solutions to your specific situation
3. Ensure Windows Update displays "Windows is up to date" 
4. Take System Image of a stable Windows 7 configuration
5. If you really don't require the discrete Graphics avoid installing its Graphics drivers

Appendix - Those of you struggling with IE 10 and IE 11 specific Windows Update please refer the links before attempting to install IE10 and IE11 specific Windows Update https://support.microsoft.com/en-in/help/2818833/prerequisites-for-installing-internet-explorer-10-i... and https://support.microsoft.com/en-in/help/2847882/prerequisite-updates-for-internet-explorer-11

Thank you

Regards