cancel
Showing results for 
Search instead for 
Did you mean: 
Jsjr1013
New member
1 0 0 0
Message 1 of 2
1,393
Flag Post

Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Natural PS/

HP Recommended
HP 15 NOTEBOOK PC
Microsoft Windows 10 (64-bit)

Hi guys i have been having a problem installiung this one:

 

 

Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support

 

 

I already download it and install it, but it keeps coming back to the optional updates every time I check for updates. Its coming back even though I'm done downloading it.

 

 

please help 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
135,129 124,485 20,718 31,809
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I think a lot a folks are getting that update which does not install.

 

I have 3 different HP notebooks that got that update and it will not install, despite trying several times.

 

So...you can hide the update from showing up.

 

Run the Hide Windows Update troubleshooter from the link below.  It will run and show you the keyboard update.

 

https://support.microsoft.com/en-us/windows/hide-windows-updates-or-driver-updates-5df410a1-90f7-b74...

 

Check the box to hide the update and the tool will run again and hide it.

 

That will take care of the problem the next time you restart the PC.

 

If you ever want to unhide an update, run the tool again, and it will show the hidden updates.  Uncheck the box to unhide the update and it will show up again the next time you run Windows Update.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation