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‎07-09-2019 11:57 AM - last edited on ‎07-09-2019 12:02 PM by Retired

HP Recommended
Operating System: Unknown

Hi

I'm running into an issue on our EliteBook x360 1030 G2.  I assume this will be true on other models as well.  Just looking for thoughts short of having to redeploy it after the upgrade is complete.

 

Thanks!

3 REPLIES 3

‎07-09-2019 12:47 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try a newer version of the HP Hotkey Support software...

 

6.2.50.1     Sep 11, 2018

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe

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‎07-09-2019 02:36 PM

HP Recommended

i recommend using a run-once install via GPO to accomplish this. set up a script to auto-elevate to admin privileges and then in that script should uninstall the old one, suppress reboot and then reinstall. chaining deployments / reboots saves a ton of time. only allow reboot after all actions complete. 🙂 this should complete before logon, so that the user is not having to deal with the installer being in their face. 

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‎07-11-2019 02:10 PM

HP Recommended

Thanks for your thoughts! I'm thinking a reinstall will be required once completed.  I really which these worked just like a normal device where you could import an inf file and also that it would still function after OS upgrades. 😞

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