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Message 1 of 3
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Flag Post

How can i know of hp is making my order?

HP Recommended
HP envy x360 15t
Microsoft Windows 10 (64-bit)

Hi, first time ordering.

i made an order on 3/5/2020, i received the "de received your order" email.

Few hours later I received the "regarding your recent order with hp" email that says "The order has not yet been processed and we would like to assist you with getting your order confirmed." And ask me to call them back, I did.

 

And I don't know if my order is yet confirmed, or what.

I can only see the time line with the numbers (1)order received (2) to assemble (3)...

And is stuck on 1 and I haven't received another email of the order status, which they claimed they'll send.

Somebody knows what I'm supposed to expect? Or tell me how the process is made?

 

2 REPLIES 2
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Level 15
Level 15
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Message 2 of 3
Flag Post
HP Recommended

@Fernxn 

 

Edit - Correct grammar / spelling error

 

I have asked that someone take a look for you.

 

Should there be a response, the moderator / agent will post back here before using other methods to contact you.

 

Stay alert and do not contact someone jumping in with an 800 number.  LIke other communities and forums, we have been infested; controlling the vermin is an ongoing process.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@Fernxn
Thank you for posting on HP Support Community.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation