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‎07-21-2025 08:14 PM

HP Recommended
Product: HP Notebook - 15t-da200 CTO

I purchased my HP Laptop in 2020 with Windows 10, and pre-installed Microsoft Office Home and Student 2019.  Last week, my hard drive failed.  The tech replaced it, but could not recover the data.  I tried going to my Microsoft account, and it shows my laptop but I can't re-download Office.  I went to my HP account, and there's no information there on how to re-download the Office software (no Keycode or anything).  I paid for it.  How do I get it back on my computer?

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1 REPLY 1

‎07-22-2025 09:10 PM

HP Recommended

I was able to find an answer if anyone else is facing the same problem.  Go to your Microsoft account, and go to "Subscriptions".  There will be the download option for Office that was purchased with the registered device.  (I had been looking at the Devices page.)  Link is in the response to this question:

https://learn.microsoft.com/en-us/answers/questions/5136305/office-home-student-2019-reinstall

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