How do I send my laptop to HP for repair in the UK (laptop will no longer charge)?

[Rizzaldo]

My laptop has recently stopped charging and I would like to send it to HP for repair. However, I can’t find a number to call or place to send it.

Does anyone know how I can send my laptop to HP for repair in the UK?

Thanks.

[Dragon-Fur]

@Rizzaldo 

Welcome to the HP Community --

If the issue has been diagnosed as a hardware failure,

(and / or)

If the computer is still in Warranty,

(then)

Contact HP Support to ask about options to have an HP technician help with covered repairs.

Scroll down to section "HP Support – Hardware / Technical Support ..."

OR

If the issue has been diagnosed as a hardware failure,

(and / or)

If the computer is NOT still in Warranty,

(then)

Contact a licensed printer technician and ask about repairs.

OR

If the issue has not been diagnosed as a hardware failure,

(and)

If the computer is NOT still in Warranty,

(then)

You have the option to ask for help here in the HP Community.

For example,

You have the option to purchase a compatible battery and use it to replace the battery in the computer.

Open

HP Spectre x360 Convertible PC (model numbers 13-4000 through 4099 and 13-4100 through 4199) and HP ... 

Part Number, Illustration, and Replacement Procedure >> Page 29

Description                                                                                                Spare part number
Battery, 3-cell, 56-WHr, 4.96-AHr, Li-ion (includes cable)              789116-005

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Information / Tests

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

Consider checking whether the BIOS can be updated on your computer.

Out-dated BIOS might result in odd issues, including the battery not charging during Hibernation.

Next,

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  HP Notebook PCs - Testing and calibrating the battery (Windows)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - 601 or 60X Error Displays on a Black Screen

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

HP Notebook PCs - Lithium-Ion Batteries

=== --- === --- === --- === --- ===

Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

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HP Gallery Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

=== --- === --- === --- === --- ===

Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

NOTE

HP does not generally carry replacement batteries.

This is normal.

CHECK for the part number:  HP Parts Store

Part numbers marked as available for purchase can be purchased from HP

OR

When HP does not provide the part for retail purchase,

Use your search engine to find the part number - purchase a replacement battery at your favorite online store.

=================================================

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – for example, those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP Spectre x360 - 13-4114na (ENERGY STAR)  

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"