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‎01-24-2019 02:16 PM

HP Recommended
Product: Folio
Operating System: Microsoft Windows 10 (64-bit)

Screen switching off

1 REPLY 1

‎01-24-2019 05:31 PM

HP Recommended

@Paul602 

When you say the screen is switching off, is it simply going dark for a second or two? Or, is it going dark and staying that way?

If the second, it sounds like something is defective and unfortunately, we have no way of diagnosing or repairing it remotely from here.


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836



I am a volunteer and I do not work for, nor represent, HP
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