How long does it take HP to update warranty online check?

[banger696]

Hi

I called HP on Friday and asked them to update the born on date of my laptop to actual purchase date. The agent said she had updated her tool and sent me a screen shot. Today I got an email from the same agent asking for a picture of the serial on the back of the laptop which I sent, so she could update the online warranty check.

Any ideas how long this takes?

[asmita6658 · Accepted solution]

Hi @banger696

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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