• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-12-2024 04:20 AM

HP Recommended
Product: HP Laptop 14-dk0xxx

It suddenly turned green while I was using it. What to do in order to fix the green screen on my laptop? Please help me fix it. Any suggestions on what should I do?

Category:
1 REPLY 1

‎02-14-2024 08:26 AM

HP Recommended

Hi @Faith1233,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix:

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
    Disconnected AC adapter from the laptop.
    Press and hold the power button for 15 seconds.
    Reconnect the battery and plug the AC adapter.
    F6 + Power Button
  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
    Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.