How to fix kernel-power

[choochoosole]

My laptop randomly shuts down and different intervals. In event viewer it reads the error "kernel-power" event id (41) task category (63). I've tried reinstalling windows, updating drivers, changing power options, and pretty much everything short of taking out the hard drive and wiping it completely. Any help would be great because this basically makes the pc unusable.

[Riddle_Decipher]

@choochoosole

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you need a fix for the kernel power error on the event log,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Do you get any blue screen errors before the device shuts down?

While you respond to that, here's what you need to know:

This scenario usually indicates a problem with the hardware. To help isolate the problem, check the following items:

1. Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.
2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.
3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.
4. Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.
5. Defaults: Reset the system back to the system defaults to see whether the issues occur when the system is running in its default configuration. 

If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

1. Right-click My Computer, and then click Properties.
2. Click Advanced system settings.
3. Click the Advanced tab.
4. In the Startup and Recovery section, click Settings.
5. Click to clear the Automatically restart check box.

If you've been using the Recovery Partition (F11) to reinstall the OS, I recommend using the Recovery media instead to wipe out the HDD and create a new partition and fresh OS installation: Click here to obtain one, if you don't have on in your possession.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[choochoosole]

thanks for all the tips. ive tried everything youve mentioned and ive wiped the harddrive and reinstalled wndows but the problem persists. so this rules out any software issues, that means its hardware related. where do I go from here?

[MKazi]

@choochoosole

Hi,

as @Riddle_Decipher is out of the office today, I'm replying to you. I appreciate the steps you have performed and have certainly done a good job.

Let us run the hardware test. the following steps will help:

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

• Please run the hard drive test.

I hope this helps. Let me know the results. Good luck! 🙂

[choochoosole]

i downloaded the hardware diagnostic and ran the harddrive test and it didnt say there was anything wrong with it.

[MKazi]

@choochoosole

Glad to hear from you.

May I know how long did the hard drive test run? There should be a short test which finishes in a few minutes and an extensive test which might take upto 2 hours.

Secondly, I see that there is no BIOS update available for this laptop for Windows 10. This laptop originally came with Win8 and therefore there is a BIOS update that can be performed on Win8 platform.

You might want to perform a BIOS defaults though. The following steps will help:

• Shutdown the laptop.
• Restart the laptop and immediately hit the f10 key repeatedly (7-8 times) to enter the BIOS.
• In the BIOS screen, hit the f10 key once again and it will display a message like "load setup defaults?" Select yes for that message.
• Save changes and exit the BIOS.
• The laptop restarts and boots into Windows.

Good luck! 🙂

[choochoosole]

I reset all the bios defaults with the same effect. also sorry for delayed response. the website wouldnt let me log in for some reason but now its fine.

[choochoosole]

Is there a way to get a new motherboard? That’s what I would see as most likely to cause this problem.