How to fix mouse pad and keyboard doesn't work

[Betsy26]

My keyboard suddently stopped working and went i turned it off the mouse pad also stopped working. So i dont know how to unistall and re install the keyboard and the mouse pad drivers because neither of them work. I don't how navigate or to reboot it because the Enter key doesn't worke either. Please help

[WAWood · Accepted solution]

@Betsy26 

With a laptop, the mousepad and keyboard drivers are generally loaded with the OS, so there are not separate drivers that you can download and install from HP.

What MIGHT work is something known as a Repair-Install, as this reloads the OS and its drivers but leaves the personal data, settings, and applications intact.

But to do this from your PC, you would need to be able to connect an external keyboard and mouse in order to run the repairs.

To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). Make sure you select the same version as needed for your PC. If you do not, the resulting media will be different and will force you to enter a NEW product code!

Once you have that media, follow the instructions in the link: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html