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‎08-16-2020 11:38 AM - edited ‎08-16-2020 11:40 AM

HP Recommended
Product: HP 250 G7
Operating System: Microsoft Windows 10 (64-bit)

Why a new notebook HP Support Assistant does not install version 9 (UWP app) on Windows 10?

Very strange case: yesterday I got clean (full)  Windows 10  reinstalling (64 bit, 2004 ed.). Then I installed HPSA and it came up as 9.6.605.0  version.

Today I've uninstalled HPSA (by mistake). Immediately after I reinstalled HPSA but it continuously sets as 8 version (8.8.26.13).

Tried and retried but without positive goal: HPSA does not install as 9 version anymore.

What have I do for get HPSA 9 again?

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2020 09:49 AM - edited ‎08-18-2020 09:57 AM

HP Recommended

I found turnaround on my own.

It should be manually lanch app package (UWP mode) stored in C:\SWSetup\SP105523\HPSA9x (or other subfolder named HPSA9x in C:\SWSetup).

But first you have to uninstall HPSA 8, purge every item not deleted by uninstall exe. After cancel also HPSA8x installation folder in C:\SWSetup\SP105523 (it isn't needed).

However it's a HPSA setup bug to fix.

Now, it's as first time: HPSA is a UWP app, updating via Microsoft Store.

View solution in original post

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1 REPLY 1

‎08-17-2020 09:49 AM - edited ‎08-18-2020 09:57 AM

HP Recommended

I found turnaround on my own.

It should be manually lanch app package (UWP mode) stored in C:\SWSetup\SP105523\HPSA9x (or other subfolder named HPSA9x in C:\SWSetup).

But first you have to uninstall HPSA 8, purge every item not deleted by uninstall exe. After cancel also HPSA8x installation folder in C:\SWSetup\SP105523 (it isn't needed).

However it's a HPSA setup bug to fix.

Now, it's as first time: HPSA is a UWP app, updating via Microsoft Store.

Was this reply helpful? Yes No
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