How to install MS Office with the existing serial number/key under a OS recovered HP laptop.

[Koti_Eleswaram]

Hi Team,

Recently my Hp laptop OS get corrupted due to force shutdown of the machine. Which caused me to recover/re-install the new OS in my machine. After installing the Windows 11 OS, now I'm not able to install MS Office in the machine.

Could you please help me to recover my MS Office suit?

Below are the details I've received from HPsupport team when i purchased the machine.

Order Id: PPROCX707879

Notebook Serial Number: [edit]

Notebook Product Number: HP Pav x360 Convert 14dh1179Tu / 231T1PA

Thanks

Koteswar Eleswaram

[sandytechy20]

@Koti_Eleswaram

Welcome to the HP support community.

I understand that you want to activate MS Office, I am glad to assist you.

Follow the steps mentioned in this HP document to activate MS Office:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Koti_Eleswaram]

As per your comments, I have to buy the MS Office from microsoft.

But earlier I already had my MS office from the HP Support, and i lost it due to OS corruption. I have not linked my account with neither email ID or phone number. So I'm expecting if there is any way of downloading by using my laptop serial number from HP Support portal?

Thanks

Kote Eleswaram

[sandytechy20]

@Koti_Eleswaram 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers