How to make a HP notebook work?

[TYGA1]

I purchased 2 days ago and HP notebook.

I installed my old hard disk and it booted up fine.

But all the drivers are missing and I have no internet connection. 

I downloaded the drivers, as proposed by HP, but they could not be installed. 

The support driver "sp160330" gave error code "2".

Is there any way to obtain the CORRECT drivers?

Notebook: 15-fd0298ns, S/N 5CD5215Y47

OS: Windows 11 Pro 22H2, build. 22621.ni_release 220506-1250.

[zoey7886 · Accepted solution]

@TYGA1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Driver Installation on HP Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When experiencing issues with driver installation on your HP notebook, especially with error codes like "2", there are several steps you can take to obtain and install the correct drivers:

Ensure Compatibility:

• Verify that the drivers you have downloaded are specifically for your notebook model, HP 15-fd0298ns, and the correct operating system version, Windows 11 Pro 22H2.

Use HP Support Assistant:

• Use the HP Support Assistant to automatically detect and install the necessary drivers for your notebook. This tool comes pre-installed on most HP computers and can scan for missing drivers and updates.

Manually Download Drivers:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your notebook's model number (15-fd0298ns) and select the correct operating system version to find compatible drivers.

Resolve Error Code Issues:

• Error code “2” typically indicates a problem with the driver installation setup. This could be due to file corruption or incompatibility.
• Try downloading the driver again and ensure the download is complete without any disruptions.
• If the error persists, try installing the driver in compatibility mode by right-clicking on the setup file, selecting Properties, and then choosing the Compatibility tab to run the program in compatibility mode for earlier versions of Windows.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TYGA1]

The problem was that I could not connect to the Internet to continue to Install Microsoft Windows (installation step "Connect to the Internet") as my Portable/Notebook had no drivers installed.
I looked up for a solution on my phone, but everywhere HP was talking about "Download the drivers on AN OTHER COMPUTER".
Unfortunatelly, I did not have a collection of computers at home as proposed by HP.
Windows 11 is now installed and everything seems to work fine, except that the USB devices are very slow.
What I did:
1. Go to the HP Drivers page with my phone.
      HP will answer that it detected Android as the Operating System, but it can be safely ignored.
2. Download the WLAN Drivers (Realtek 8825) and take out the SD Card with the driver.
3. Let Windows install the driver and connect to the Internet.
Problem solutioned.
Thanks for your input.

[zoey7886]

@TYGA1, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,