Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-19-2023 05:25 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 IDS Base Model

I mistakenly uninstalled HP CoolSense when I got my Pavilion, thinking it was junkware. Now I've got an overheating problem, and want to reinstall it. I just wasted an hour chatting with an HP "support" rep, who was no help at all. Can someone please give me a link where I can download HP CoolSense? Thanks.

Category:
2 REPLIES 2

‎10-19-2023 06:00 AM - edited ‎10-19-2023 06:01 AM

HP Recommended

You might find that app on the microsoft store.  Please look at the following

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Cool-Sense-for-windows-11/td-p/...

 

Alternately, you can always restore your system to factory settings.  Go here

https://d34z73bbtpzgej.cloudfront.net/

and put in your product ID including the 3 letters after the # sign.  for example:

BeemerBiker_0-1697716886083.png

 

Note that any licensed software (other than windows) will have to be re-installed or activated.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-19-2023 06:25 AM

HP Recommended

Thanks, BeemerBiker (I've owned two Beemers, and loved them, but mostly ride Ducatis) . After finally finding a download link (http://ftp.hp.com/pub/softpaq/sp67501-68000/sp67743.exe), my system told me that CoolSense isn't compatible with my unit. So I guess I never deleted it: it was never here. Good riding!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.