How to remove oily smudge from the screen

[Shivanspandey12]

Hello I want a help actually by mistake I put my oily finger on my laptop screen and forgot to clean it any this was happen on Saturday and I started cleaning it yesterday I tried to dip a part of microfiber cloth used for lens and glass in a filter water and to clean it but it was cleaned only half and it leave the cloudy smudge on the screen means half screen is looking black and that particular screen with oil looking light white so how I remove it completely without damaging the screen 

[VikramTheGreat]

Hi @Shivanspandey12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing this. It’s totally understandable to feel a bit anxious when something unexpected happens to your laptop screen, especially when it’s something as delicate as an oily smudge. You’re not alone in this, and the good news is: it can be cleaned safely with the right approach.

Let’s gently restore your screen’s clarity without causing any damage.

Safe Cleaning Steps for HP Laptop Screens

Here’s what is recommended for cleaning screens:
 

1. Power Off and Unplug
   Always turn off your laptop and unplug it from power before cleaning. This prevents electrical issues and lets you see smudges more clearly.
    
2. Use a Clean, Dry Microfiber Cloth
   • Avoid paper towels or tissues they can scratch the screen.
   • Use a soft microfiber cloth, ideally one meant for lenses or screens.
      
3. Prepare a Gentle Cleaning Solution
   HP recommends:
   • Distilled water (filtered is okay, but distilled is better)
   • Or a 50/50 mix of distilled water and white vinegar
   • Alternatively, use a screen-safe cleaner like the HP Display Cleaning Kit
      
4. Dampen the Cloth, Never the Screen
   • Lightly moisten a corner of the cloth. It should be damp, not wet.
   • Never spray or drip liquid directly onto the screen.
      
5. Wipe Gently in Circular Motions
   • Start from the center and move outward.
   • Use the dry part of the cloth to buff away any remaining haze or streaks.
      
6. Repeat if Needed
   • For stubborn oily patches, repeat the process gently.
   • Avoid pressing hard; pressure can damage the screen layers.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Shivanspandey12]

Will it damage the screen if I not clean it and leave it or after cleaning because I have last cleaned it on Monday after that I leave it because it was not cleaning and can you please also tell me that which company cleaning kit is best which won't damage the screen 

[VikramTheGreat · Accepted solution]

Hi @Shivanspandey12,

Thank you for your message. I’m glad you reached out about cleaning the screen. To answer your questions and help you find the right cleaning kit that won’t damage your screen, here are some guidelines.

Will leaving the screen without cleaning or cleaning it incorrectly cause damage?

• Leaving the screen dirty: Generally, a little dust or fingerprints won’t immediately damage the screen. But over time, oils, grime or residue can build up and may cause reduced clarity, smudging or make it more difficult to see the display clearly.
   
• Cleaning incorrectly: Yes, that can damage the screen. For example:
  • Using harsh chemicals like ammonia, acetone, or high-strength isopropyl alcohol can strip or dull the screen’s coating.
     
  • Spraying liquid directly onto the screen, or using rough cloths (paper towels, regular rags), can allow liquid to seep into the edges or scratch the surface.
     
  • So if the screen hasn’t been cleaned for a while, wait for a convenient time to clean it properly, rather than worry about “damage” from not cleaning, just do it carefully.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat