cancel
Deth007 Honor Student
Honor Student
4 3 0 0
Message 1 of 7
227
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

HP ENVY 15-j111tx Notebook PC
Microsoft Windows 10 (64-bit)

I can't play Fifa17 properly in my PC so i need to reset my PC because i think it might help me. And i want to know if there is any problem to my PC if i reset my PC.

6 REPLIES 6
Provost Provost
Provost
16315 16258 1512 3605
Message 2 of 7
194
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

@Deth007

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Deth007 Honor Student
Honor Student
4 3 0 0
Message 3 of 7
192
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

Its was Win8.1 before

Reply
0 Kudos
Provost Provost
Provost
16315 16258 1512 3605
Message 4 of 7
189
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

@Deth007

 

Then, that means you must have done the Win10 Upgrade -- and that is bad news with respected to resetting your PC.

 


While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

If that is not bad enough, the Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.  But the problem with this solution, is that the ENTIRE drive will be erased, removing everything you have on it.  And since only the OS and drivers woud be restored, you would have to save off all your personal data to restore it later, and reinstall all your applications.

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Deth007 Honor Student
Honor Student
4 3 0 0
Message 5 of 7
179
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

I have the HP recovery media because at the starting when i brought this laptop I wanted to do disk partition so they asked me to do recovery first with those CDs. So shall I give my laptop to service center to do the recovery. 

Reply
0 Kudos
Highlighted
Provost Provost
Provost
16315 16258 1512 3605
Message 6 of 7
175
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

@Deth007

 

You can actually do the recovery using the disks yourself.

 

The instructions are here:  http://support.hp.com/us-en/document/c04758961

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Deth007 Honor Student
Honor Student
4 3 0 0
Message 7 of 7
168
Flag Post
HP Recommended

Solved!

How to reset my PC because I can't play my game smoothly I tired all the method but its still the sa

There won;t be any problem if i did something wrong? And ya just wanted to know it will erase all the files of C:drive only or both the drive? 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation